FAQ

Frequently ask questions

GENERAL:
[Q] What is aliments?
[A] Aliments is a modern food ordering platform with one-click secure payment.

[Q] What is the meaning of aliments?
[A] Aliments means “food” in the French language.

[Q] How to pronounce aliments?
[A] Aliments pronounce as “A” – “Li” – “Mont”.

[Q] How do aliments work?
[A] Simple select “order now” or “order ahead” in the app to start your ordering journey. After done selecting food, just proceed to payment.

[Q] How to download aliments app?
[A] You may download aliments app at https://aliments.my/getapp

[Q] How to register as aliments member?
[A] You may choose to sign in with Facebook or Google.

[Q] Where can I use aliments?
[A] Please select “order ahead” to view your nearest merchant list.

 

PAYMENT:
[Q] What payment method is accepted?
[A] We accept both credit and debit card, Visa and Master.

[Q] Is my credit card store securely?
[A] Your card info is securely stored at our payment gateway, Braintree Payments. A subsidiary company of PayPal.

[Q] What is one-click payment?
[A] Your next order with the same credit card will not be asking for SMS TAC anymore. Just one click to check out and secure payment.

[Q] How can I remove my stored card?
[A] Kindly contact us at hello@aliments.my to perform the manual removal.

[Q] Payment unable to go through, what should I do?
[A] Kindly try with another card.

[Q] How do I get my payment invoice?
[A]Kindly contact us at hello@aliments.my to request.

 

ORDERING:
[Q] How cafe/restaurant receive my order?
[A] Aliments food ordering platform is integrated into merchant kitchen system. All confirmed payment order will be sent to kitchen directly.

[Q] What is order ahead?
[A] With order ahead, you can place an order while you are on your way to the cafe or restaurant. Your food is ready when you get there.

[Q] What if my food is not served?
[A] Kindly look for the restaurant staff, and show them your aliments order history if requires.

[Q] Can I request for refund?
[A] Kindly refer to our refund policy https://aliments.my/refund-policy/

 

REWARDS:
[Q] What is aliments point?
[A] Aliments point is a loyalty program used by aliments app, it can be used to redeem food. 1 point = 1 cent MYR.

[Q] How do I earn aliments point?
[A] Aliments run promo from time to time for the customer to earn the point. Current promo Spend & Win RM 888, promo end at 31st August 2018.

[Q] 5% cashback promo?
[A] Promo end at 30th June 2018.

[Q] How can I redeem with aliments point?
[A] Let say you have aliments point total of 850 pts. And you are trying to order a coffee cost 7 MYR. When aliments point is sufficient to redeem your order, you will be prompt for free redemption.

[Q] How can I redeem with aliments point partially with cash?
[A] Sorry, you need to have enough point to redeem your next order. We do not support partial redemption now.

[Q] Will my aliments points expire?
[A] We do not set expiry date for aliments point for now. Subject to change in the future.

 

PRIME:
[Q] What is PRIME?
[A] PRIME is a membership/bulk order program that offers by aliments. With PRIME, a customer gets to enjoy more benefit on top of all the great benefit already offered. PRIME is a subscription-based, merchant by merchant.

[Q] How do I subscribe PRIME?
[A] Just navigate to PRIME, select PRIME offered by the merchant. Then proceed to payment.

[Q] How can I redeem my food/drink?
[A] For redemption, you may just order food like the normal aliments ordering flow. Food will indicate if it is applied to the PRIME program.

 

Spend & Win:
[Q] What is Spend & Win?
[A] Spend & Win is the latest promo campaign. Please update to latest app version to enjoy this. Promo valid until 31st August 2018.

[Q] How do I participate?
[A] Just spend any amount and stand a chance to win up to RM 888. The spin game will appear after payment success.

[Q] Do I get a spin chance when redeeming order with PRIME?
[A] Redemption is not entitled to Spin & Win.

[Q] How the prize is given out?
[A] All prizes are given out in the form of aliments point or coupon and not convertible to cash. Kindly refer to your account history for prize details. All prize is given out instantly without delay.

[Q] How can I redeem with aliments point?
[A] Let say you have aliments point total of 850 pts. And you are trying to order a coffee cost 7 MYR. When aliments point is sufficient to redeem your order, you will be prompt for free redemption.

[Q] How can I redeem with aliments point partially with cash?
[A] Sorry, you need to have enough point to redeem your next order. We do not support partial redemption now.

[Q] How can I redeem with aliments coupon?
[A] Refer to the condition of the coupon. All coupon valid for 30 days. Key-in the coupon code during order check out to get the discount.